Reviewed by - Greg Roach
Review Given By: Greg Roach
Date: August 12th, 2015
On Friday May 15th our carpets were cleaned by Wow Total Cleaning. Our master bedroom entryway seemed to be extraordinarily damp following the cleaning, so we placed a box fan over the area before leaving town for the weekend. When we returned on Sunday evening the home reeked of mold/mildew. The harsh odor was coming from our master bedroom entryway carpet. The smell was so potent we decided to cut that potion of damaged carpet out then air out the entire house for 2 hours before we felt it was safe to bring our children (ages 2yrs old and 3 months old) into the home. My wife and I both observed the technicians steam cleaning equipment (wand) leaning against our wall in the master bedroom directly over the damaged area. My wife also observed the technician using a squeegee to drag water across the master bedroom floor toward the entryway. We originally assumed the equipment failed and leaked water causing this damage. I am more confident the technician squeegeed water to the entryway and failed to vacuum it up.
